Shipping Policy

Order Processing

We are committed to processing and delivering your orders as quickly and efficiently as possible. All orders are typically processed within 1–3 business days following successful payment confirmation. Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.

Shipping & Delivery Timelines

Once your order has been dispatched, delivery timelines may vary depending on the destination, courier partner availability, local logistics conditions, and other external factors. Domestic orders are generally delivered within 3–10 business days. While we strive to meet these estimated delivery timelines, they are provided as guidelines only and are not guaranteed.

Shipping Charges

Shipping charges, where applicable, will be displayed and calculated at checkout before the order is completed. All shipping-related costs are the responsibility of the customer unless otherwise specified as part of a promotional offer or special arrangement.

Customer Information Responsibility

Customers are responsible for providing accurate and complete shipping and contact information at the time of placing an order. We shall not be held responsible for delays, failed deliveries, or additional charges arising from incorrect, incomplete, or outdated information provided by the customer.

Order Tracking

Once an order has been shipped, tracking information will be provided, where available, through email, SMS, or other communication channels. Customers can use the tracking details provided to monitor the status and progress of their shipment.

Damaged Shipments

If you receive a package that appears damaged during transit, please inspect the contents immediately and contact us within 48 hours of delivery. To assist us in reviewing your claim, please provide clear photographs of the product, packaging, and any visible damage. Claims reported after this period may not be eligible for review or resolution.

Delivery Delays

While we work with reliable shipping partners, certain circumstances beyond our control, including weather conditions, public holidays, customs procedures, transportation disruptions, or other unforeseen events, may result in delivery delays. We appreciate your patience and understanding in such situations.

Policy Updates

We reserve the right to modify shipping methods, delivery timelines, shipping charges, and this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.